Terms of Service

Effective date: 14 August 2026

These Terms of Service apply to work carried out by 7 Degrees Media Ltd, trading as 7 Degrees Media and, where relevant, Parallel North as a 7 Degrees Media brand ("7 Degrees", "we", "us" or "our"). They cover our creative, digital, marketing and technology services, including websites, hosting support, design, branding, photography, video, drone work, animation, print, social media, advertising, CRM portals, automations, AI-assisted tools and related consultancy.

These terms apply unless we have agreed different written terms with you in a proposal, quote, statement of work, contract or signed agreement. If there is a conflict, the signed or expressly agreed project document takes priority for that project.

1. Who We Are

7 Degrees Media Ltd is a company registered in England and Wales.

Registered/contact address: 2 Police Houses, Station Road, Rossington, Doncaster, DN11 0DZ.

Email: hello@7degrees.co.uk.

2. Acceptance

You accept these terms when you approve a quote, sign a proposal or contract, pay an invoice or deposit, instruct us to begin work, use a client portal, approve a proof, supply assets for a project, or otherwise continue with our services after being given access to these terms.

If you are acting for a company, charity, club, partnership or other organisation, you confirm that you have authority to bind that organisation.

3. Our Services

We provide services that may include:

• Website design, development, maintenance, hosting support and website migrations.
• Photography, videography, drone capture, editing, retouching, motion graphics and animation.
• Graphic design, branding, artwork preparation and print management.
• Social media content creation, scheduling, advertising, analytics and reporting.
• Search, SEO, tracking, analytics and conversion setup.
• CRM, client portal, automation, AI-assisted planning and operational systems under 7 Degrees Media Ltd or Parallel North.
• Consultancy, training, strategy, technical support and related services.

The exact scope, deliverables, fees and timings for a project will be set out in the quote, proposal, invoice, email instruction, project brief or statement of work.

4. Quotes, Estimates and Scope

Quotes are based on the information available at the time. Unless stated otherwise, quotes are valid for 30 days.

An estimate is not a fixed price. If the scope changes, information is incomplete, extra rounds are requested, third-party costs increase, or unforeseen technical issues arise, we may revise the price or charge additional work at our standard rates.

Work outside the agreed scope may include, for example, extra pages, additional edits, new functionality, urgent turnaround, new design concepts, extra shoot time, additional locations, reshoots, re-edits, new print specifications, content writing, data entry, integrations, troubleshooting third-party systems, or changes after approval.

5. Client Responsibilities

You agree to:

• Provide accurate instructions, content, access, logins, brand assets, approvals and feedback in good time.
• Check proofs, copy, spelling, legal notices, prices, technical details, names, dates and contact information before approval.
• Ensure you have permission to use any materials you supply, including images, video, logos, music, fonts, data, personal data, trademarks and third-party content.
• Obtain permissions, licences, releases and consents where required for people, locations, products, children, employees, customers, performers, property, music or copyrighted material.
• Comply with laws that apply to your business, sector, marketing, website, products, claims, accessibility, consumer rights, privacy and data protection.
• Keep your own backups of important content, access details and files.

Delays in providing information, feedback, access or approvals may delay delivery dates and may affect availability, costs or launch dates.

6. Approvals and Sign-Off

You are responsible for reviewing and approving work before publication, print, launch or release. Approval may be given by email, portal approval, signed form, proof sign-off, payment, written instruction, verbal instruction confirmed by us, or any other clear acceptance.

Once you approve artwork, copy, print files, website changes, video edits, advertising copy or other deliverables, you accept responsibility for errors that a reasonable review would have identified. This includes spelling, layout, dates, prices, contact details, technical specifications, colours, sizes, quantities, legal wording and compliance issues.

For print work, approval means the artwork is ready to print. We are not liable for errors, omissions, colour variation, print tolerances, paper stock variation, trimming variation, production differences, supplied-file issues or incorrect quantities once you have approved the proof, except where caused directly by our negligence.

7. Websites, Hosting and Technical Work

Where we build or maintain websites or technical systems:

• We will use reasonable care and skill.
• You are responsible for providing accurate content and for checking the live site.
• We may use third-party platforms, plugins, themes, APIs, hosting providers, payment processors, analytics tools and integrations.
• We are not responsible for third-party outages, platform changes, plugin defects, provider restrictions, account suspensions, API changes, policy changes, DNS delays, email deliverability issues or hosting problems outside our reasonable control.
• Unless agreed in writing, ongoing maintenance, updates, security monitoring, backups, content updates and support are not included after launch.

You are responsible for keeping passwords secure and ensuring only authorised people have access to your accounts, website, hosting, email, domain, analytics, social platforms and advertising accounts.

8. Photography, Video, Drone and Production Work

For photography, video, drone, animation and production work:

• Shoot dates, weather, access, lighting, location restrictions, safety, availability of people, equipment limits and third-party permissions can affect results.
• Drone work is subject to safety, weather, airspace, legal and operator judgement. We may refuse or postpone drone work if conditions are unsuitable.
• You are responsible for obtaining location permissions, property permissions and subject releases unless we expressly agree to handle them.
• If people are filmed, photographed or recorded at your request, you must ensure there is an appropriate lawful basis and, where needed, consent or release.
• Raw unedited files are not included unless expressly agreed in writing.
• We may archive, remove or delete raw files after a reasonable period unless a storage agreement is in place.

Any licence to use photographs, video, audio, drone footage, edits, animations, graphics or other production deliverables is not granted and does not become valid until the relevant invoice has been paid in full and cleared funds have been received. Until full payment is received, all rights remain with 7 Degrees Media Ltd and you must not publish, reproduce, edit, distribute, supply to third parties, use in advertising, upload to social media, print, broadcast or otherwise exploit the material without our written permission.

9. Design, Branding and Print

For design, branding and print:

• Concepts, drafts and working files remain our intellectual property unless assigned in writing.
• Final approved deliverables may be used for the agreed purpose once paid for in full.
• Native/editable files, layered files, source files and design systems are not included unless specifically listed.
• Print colours may vary between screens, proofs, materials, printers, batches and finishes.
• We are not responsible for print errors where you approved the proof or supplied incorrect information.
• Print delivery times are estimates and may depend on suppliers, couriers and production schedules.

10. Marketing, Social Media and Advertising

Where we provide marketing, social media, email marketing, SEO or advertising support:

• We do not guarantee specific rankings, reach, enquiries, sales, leads, revenue, platform approval or return on ad spend.
• Results can be affected by budgets, market conditions, competitors, platform algorithms, website performance, tracking limitations, account history and your wider business activity.
• You are responsible for ensuring claims, offers, testimonials, pricing, regulated content and product/service statements are accurate and lawful.
• Advertising platforms may reject, restrict, suspend or remove content or accounts under their own rules.
• You are responsible for ad spend and platform charges unless otherwise agreed.

11. AI-Assisted Services

We may use AI-assisted tools to support planning, drafting, content ideas, image/video workflows, coding, research, summaries, automations or operational tasks.

AI output may contain errors, omissions or unsuitable material. We will use reasonable care when using AI as part of our work, but you remain responsible for reviewing and approving final deliverables, especially where accuracy, compliance, legal meaning, financial information, health/safety, claims, copyrighted material or brand reputation are important.

We will not knowingly use your confidential information in public AI tools in a way that permits it to be reused to train public models, unless you have agreed or the tool is configured for appropriate business privacy. Some AI tools and subprocessors may process data as described in our Privacy Policy.

12. Client Portals, CRM and Parallel North Systems

We may provide access to CRM portals, forms, proofing links, quote links, invoice links, project pages, automated reminders, social scheduling tools, QR forms, analytics reports or Parallel North systems.

You must not:

• Share portal links or login details with unauthorised people.
• Attempt to access data that is not intended for you.
• Upload unlawful, harmful, confidential or infringing material without permission.
• Use our systems to send spam, unlawful marketing or misleading content.

Portal links, tokens and automations are provided for convenience. We may revoke, expire or change access where needed for security, misuse, maintenance or project closure.

13. Payments, Deposits and Late Payment

Payment terms will be shown on the quote, invoice or written agreement. Unless agreed otherwise, invoices are payable on receipt or within the stated invoice terms.

We may require a deposit or staged payments before starting or continuing work. Deposits reserve time and cover planning, admin and initial work. Unless stated otherwise, deposits are non-refundable once work has started or time has been allocated.

We may pause work, withhold files, delay launch, remove access, suspend services or charge late payment interest and recovery costs where invoices are overdue. For business clients, we may rely on rights available under the Late Payment of Commercial Debts legislation.

You are responsible for applicable VAT, taxes, platform fees, third-party costs, licences, subscriptions, print costs, ad spend, hosting, domains, courier costs and expenses unless stated otherwise.

14. Cancellations, Postponements and Kill Fees

If you cancel or postpone work, you may be charged for work completed, time reserved, commitments made, supplier costs, licences, travel, preparation, booked production time and any non-cancellable costs.

Where a shoot, meeting or production day is cancelled or moved at short notice, cancellation charges may apply, particularly where the time cannot reasonably be rebooked.

For consumer clients, any statutory cancellation rights will apply where required by law. Where you ask us to begin work during a cancellation period, you may be required to pay for work carried out before cancellation.

15. Intellectual Property

Unless agreed otherwise:

• You retain ownership of materials you provide to us.
• We retain ownership of our pre-existing methods, templates, code, systems, know-how, processes, concepts, drafts, rejected ideas and working files.
• Once paid in full, you receive a licence to use final approved deliverables for the agreed business purpose.
• We may reuse general know-how, skills, non-confidential techniques and reusable code or templates.
• Third-party materials remain subject to their own licences.

No transfer, assignment or licence of intellectual property rights takes effect until all relevant invoices, expenses, third-party costs and agreed fees have been paid in full. If work is supplied, previewed, proofed, uploaded, shared, published temporarily or made accessible before full payment, this is for review or project-progress purposes only and does not grant usage rights.

You must not resell, redistribute, copy, reverse engineer, sublicense, adapt, publish or commercially exploit our work beyond the agreed licence without written permission.

16. Portfolio Use

Unless you tell us in writing that a project is confidential, we may refer to completed work in our portfolio, case studies, social posts, presentations, award entries and marketing. We will not knowingly disclose your confidential information.

17. Confidentiality

Each party will take reasonable care to protect confidential information received from the other and will use it only for the project or relationship. Confidential information does not include information that is public, already known, independently developed, or lawfully received from someone else.

18. Data Protection

Each party must comply with applicable data protection laws. Our Privacy Policy explains how we handle personal data.

Where we process personal data on your behalf, you remain responsible for having a lawful basis, providing notices and obtaining consents where required. We will process that data to provide the agreed services, maintain our systems, meet legal obligations and protect our legitimate business interests.

19. Third-Party Services

Our work may rely on third-party services such as hosting providers, domain registrars, email platforms, Google, Meta, LinkedIn, Microsoft, OpenAI, analytics tools, payment processors, CRM tools, print suppliers, stock libraries, font providers, plugin developers and other suppliers.

Third-party services are governed by their own terms, pricing, uptime, security, privacy and support arrangements. We are not responsible for third-party acts, omissions, downtime, data loss, policy changes, account restrictions, API changes, price changes or service withdrawal.

20. Warranties and Disclaimers

We will provide services with reasonable care and skill. Except as expressly stated, services and deliverables are provided without any guarantee of uninterrupted operation, error-free performance, specific commercial outcome, compatibility with every browser/device/platform, search ranking, ad performance, print match, accessibility level or future third-party support.

Nothing in these terms limits rights that cannot legally be limited.

21. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.

To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, reputational harm, third-party platform issues, or consequential loss.

Unless a higher cap is expressly agreed in writing, our total liability for a project or service is limited to the amount you paid us for that project or service in the 12 months before the event giving rise to the claim.

22. Indemnity

You agree to indemnify us against claims, losses, costs, damages and expenses arising from materials you provide, instructions you give, unlawful marketing, inaccurate claims, missing permissions, breach of third-party rights, breach of data protection laws, misuse of our systems, or your breach of these terms.

23. Force Majeure

We are not liable for delay or failure caused by events outside our reasonable control, including illness, accident, extreme weather, power failure, internet outage, supplier failure, courier delay, cyber incident, platform outage, strike, legal restriction, emergency, war, terrorism, fire, flood, epidemic or other disruption.

24. Complaints and Issue Resolution

If something is wrong, please tell us promptly so we can investigate and try to put it right. You agree to give us a reasonable opportunity to fix issues before using another supplier or claiming costs, unless urgent legal or safety reasons require otherwise.

25. Changes to These Terms

We may update these terms from time to time. The version in force when you approve a quote or instruct work will usually apply to that project unless a legal, security or operational change requires an update.

26. Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you mandatory rights in another jurisdiction.

27. Contact

7 Degrees Media Ltd

2 Police Houses, Station Road, Rossington, Doncaster, DN11 0DZ

hello@7degrees.co.uk